• In-Game Highlights - Don't wait until after the game is over to see the greatest goals of the night. Get three post period per game.
• Real-Time Stats – get up to the minute game stats with one click.
• Play by Play Game Tracker (Ice Tracker) – track shots, goals, hits, and penalties for one player or an entire team.
• Live Chat – Chat with NHL fans about big goals, saves, and hits as they happen.
• Player Cards – Scroll over a player in the Real-Time Stats section and view an image of the player and season to date stats.
• In-Game Photos - click through game photo galleries while the game is live to get a sneak peak of all the action.

• Up to 40 games a week of live TV quality games online
• Multi Game View – Watch 4 games at once!
• Watch archived games 48 hours after the games are broadcast with no blackouts

• DVR Functionality - rewind to review a great play or catch something you missed.
• Start Over - if you miss the puck drop or a period you can start from the beginning of the game in one click!
• 10 Second Rewind Button - review an amazing goal or analyze a crucial call in one click.
• LIVE Button - if you rewind to review a great play go back to the live stream in one click.
• Picture-in-Picture - need to follow your team's division rival, favorite player or fantasy player?  Now you can check in on other games, teams, and players with PIP.  Click the swap button to move the smaller screen view into your main screen.
• Extended Highlights - watch a 10 to 12 minute version of the game the next morning at 8am ET.  Only available to NHL GameCenter LIVE™ subscribers.
• Classic Game Archive - Go back in time and review a collection of select games from 1970 thru 2009 that have been selected by our NHL Editorial Staff.  Relive great moments in hockey history.  We will continue to release a few more Classic Games each month
• Enhanced Video Quality - including HD when you add the plug in.
• Home and Away Stats, Chat, Play-by-Play, and Ice Tracker are all Drag and Drop Modules that can be dragged off the screen and placed in an area of your convenience.

• Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory
• Microsoft Windows XP SP2 or Microsoft Windows Vista
• Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:
        - IE: http://www.microsoft.com/ie
        - Firefox: http://www.mozilla.com/firefox
• Adobe Flash Player 9.0.124.0 or above:   http://www.adobe.com/products/flash/about/
• Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience
• Free hard disk space: 300 MB
• Video adapter and monitor: Super VGA (1024x768) or higher.

• PowerPC G3 600 MHz
• Pentium III 1GHz
• Mac OS X 10.4+
• Macromedia Flash Player 9:  http://www.adobe.com/products/flash/about/
• Firefox v1.5+: http://www.mozilla.com/firefox
• Flip4Mac v2.0+: http://www.flip4mac.com *
• Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
• Free hard disk space: 300 MB
• Video adapter and monitor: Super VGA (1024x768) or higher.

Why do some of my games say "Waiting For Feed" in NHL GAMECENTER LIVE™?   

When "Waiting For Feed" appears in NHL GAMECENTER LIVE™, it means that the game is coming soon, but no live feed is available from the arena yet. Typically, live feeds become available 10-15 minutes before the game, so check back at that time to view the live game.

Why do some of my games say "No Feed" in NHL GAMECENTER LIVE™?   

When "No Feed" appears in NHL GAMECENTER LIVE™, it means that the video feed is not available for that particular game due to that game not having televised coverage.

Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

• Low Hard Drive Space - Windows temporarily stores videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free.
• Low Memory - if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.
• Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less then this speed.

Why are my videos taking so long to start and/or not playing smoothly?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should. If you are experiencing problems with the NeuLion Plug-In (BETA), you can turn it off by unselecting the "ADAPTIVE" button in the player.

The statistics on the NHL Game Center and/or the NHL Game Center LIVE™ screens do not appear to be updating, what should I do?
The NHL Game Center and NHL Game Center LIVE™ services use internet based connections to receive the statistics that you see on the screens. From time to time your internet connection may be interrupted causing the statics to stop updating. If the statistics do not automatically start updating you can refresh your connection by using the "On" and "Off" controls in the different statistics sections on the screen. These sections include the "LIVE SCORE & CLOCK", the LIVE STATS" and the "LIVE PLAY-BY-PLAY."

How do I control the video quality?

NHL GameCenter LIVE™ lets you adjust the video quality by controlling the video streaming bitrate. You can choose a bitrate (400Kbps, 800Kbps, 1600Kbps) that best matches your network's available bandwidth. The video player will default to 1600Kbps. Example below:



In addition, NHL GameCenter LIVE™'s adaptive streaming will automatically adjust the video bit rate to best fit your network's bandwidth. To turn on the adaptive streaming option, click on the button labeled "ADAPTIVE".



In order to enable adaptive streaming, you will be prompted to install the NeuLion plug-in. See the NeuLion Plug-In section for more information.

If you should run into any problems playing the video after installing the plug-in, you can switch back to standard streaming by clicking on the button labeled "ADAPTIVE".




What is the NeuLion Plug-In (BETA)?

The NeuLion Beta Plug-In (BETA) provides an optimized viewing experience for live and "on-demand" media streaming. The player automatically adapts to current network conditions to adjust the quality of the content based on the available bandwidth at any given time. This eliminates the buffering and stream interruptions that are so common when playing content from the Internet.

Do I have to install the NeuLion Plug-In (BETA) to watch the NHL GameCenter LIVE™ content?

The NeuLion Plug-In (BETA) is not required to watch the NHL content. It is required to use the DVR functionality, 10 second rewind button, and enhanced video quality, including HD support.

What are the system requirements for the NeuLion Plug-In (BETA)?

Windows
Processor: Intel Pentium 4 2.33GHz or equivalent minimum
OS: XP, 2000, 2003, Vista
Memory: 128 MB minimum, 512 MB recommended
Video: 32 MB minimum, 128 MB preferred
Browser: Internet Explorer 6+, Firefox 3.0+
Display Resolution: 800x600 minimum, 1280x1024 recommended
Bandwidth: 800kbps or higher

Mac OS X
Processor: PowerPC G3 600 MHz, Intel Pentium III 1 GHz
OS: OS 10.4+*
Memory: 128 MB minimum, 512 MB recommended
Video: 32 MB minimum, 128 MB preferred
Browser: Safari 4.0+, Firefox 3.0+
Display Resolution: 800x600 minimum, 1280x1024 recommended
Bandwidth: 800kbps or higher
* Mac OS X ver. 10.6 -- NeuLion Plug-In (BETA) will only work if Safari is running in 32-bit mode.

You can verify this as follows:

1. Locate the Safari application in Finder. From the context menu, select "Get Info".
2. In the section labeled "General", ensure that the checkbox is selected for "Open in 32-bit Mode"

How do I install the NeuLion Plug-In (BETA)?

Windows
1.      When any functionality requiring the plug-in is selected, the system will detect whether or not the plug-in is installed. If an installation is required you will be prompted. Select the "Install" button to proceed.
2.      Note the instructions provided in the installation window. Select the "Download" button to proceed.
3.      The file setup_adaptive_plugin.exe will be saved locally to your PC. Execute this to perform the plug-in installation.
4.      Once the installation is complete, please restart the browser.

Mac OS X
1.      When any functionality requiring the plug-in is selected, the system will detect whether or not the plug-in is installed. If an installation is required you will be prompted. Select the "Install" button to proceed.
2.      Note the instructions provided in the installation window. Select the "Download" button to proceed.
3.      The file MacAdaptivePlugin.dmg will be saved locally to your Mac. Open this using the DiskImageMounter utility.
4.      Double click the NeuLionAdaptive5944 package to launch the installation wizard.
5.      Once the installation is complete, please restart the browser if it does not restart automatically.

How do I uninstall the NeuLion Plug-In (BETA)?

Windows
1.      From the desktop select Start -> Control Panel.
2.      In the "Add or Remove Programs" applet, select "NeuLion Adaptive Plugin".
3.      Select the "Remove" button.
4.      Please restart the browser once the removal process is complete.

Mac OS X
1.      Using the Finder application, select the device where the plug-in was installed from the Devices list.
2.      Select the "Users" folder and open the home folder for the user which installed the plug-in. In most cases, this will be the current user. Alternatively, you can open the users home folder directly by selecting it from the "Places" list.
3.      Once inside the users home folder, open the "Library" folder.
4.      Open the "Internet Plug-ins" folder and delete npadaptiveplugin.plugin.
5.      The browser should be restarted once the plug-in is deleted.

Why is the content I selected not playing?

An antivirus or content filtering application (i.e. firewall) may be running. Either disable these types of services or consult the documentation for the application to understand how to configure it to not affect the players ability to function properly.

How do I use the adaptive streaming capabilities of the NeuLion Media Player?

The NeuLion Media Player, by default, will play content using the Flash Player at a static bitrate of 1600 Kbps. You can select to use a static bitrate of either 400 Kbps or 800 kbps. These bitrate selections are located in the bottom right-hand corner of the player in the "BITRATE" selection list.
Alternatively, if the NeuLion Plug-In (BETA) is installed, you can use the adaptive streaming capabilities by selecting the "ADAPTIVE" button located in the bottom right-hand corner of the player. Once selected, two additional bitrates will appear in the "BITRATE" selection list; "Adaptive" and 2200 Kbps.
To experience the best media quality that will automatically adjust to your available network bandwidth we, recommend selecting the "Adaptive" bitrate. The NeuLion Plug-In (BETA) must be installed to use this feature. Once selected, the content will always be played at the best quality possible and avoid any instances of buffering or stream interruptions. You may disable the NeuLion Plug-In (BETA) at any time by selecting the "ADAPTIVE" button to toggle this feature off.


What are the known Issues for the NeuLion Plug-in (BETA)?

• The scrubber/progress bar does not work in Full Screen mode.
• Mac users connected through WIFI may have bandwidth issues that video will be choppy. We suggest Mac users to use LAN connection.
• When watching any archived content, switching the bitrate will make the video start from the beginning.

GAMECENTER LIVE™ Blackouts

1. When am I blacked out on NHL GAMECENTER LIVE™?

Generally, you are blacked out of games on NHL GAMECENTER Live based on a number of factors, including:

1. Your local team is televising on a local over-the-air station and you are located within that station’s signal.
2. Your local team is televising on a local regional sports network and your cable or satellite system falls within the distribution for that local regional sports network (regardless of whether your cable or satellite system actually carries that regional sports network.)
3. There is no local television coverage of your local team.
4. The game is being televised nationally – In the U.S. this includes NBC, Versus, and the NHL Network.  In Canada this includes CBC, TSN, and the NHL Network.

2. What if all the games I’m trying view are blacked out?

This means our system cannot identify your IP address as a valid IP address. Hotels, Universities or Colleges, using a company VPN could be connecting to proxy servers that make it difficult to locate what TV territory you are located in.

3. How do I get the NHL GAMECENTER Live system to recognize my IP address?

If you feel like you are being blacked out incorrectly please contact customer support with your IP address.  If you don't know your IP address is please go to: whatismyipaddress.com.  Please include the IP address in the problem description or have it available when calling customer support.  Click here to contact customer support.

1. What are the billing terms for NHL GAMECENTER LIVE™?

Pricing for NHL GAMECENTER LIVE™ may vary depending on your location.  Pricing for your particular location (including any applicable taxes) will be displayed when you access the log-in or registration screens for NHL GAMECENTER LIVE™.  In all cases, you will be charged the full subscription price in advance, subject to the rebate and cancellation terms described in these FAQs and in the NHL.com Terms of Service.  If you are located outside of Canada when subscribe to NHL GAMECENTER LIVE™ (and are not subscribed to Center Ice live game streaming package brought to you by ESPN 360), we will automatically renew your subscription – for the Full Season package of GAMECENTER LIVE™ – at the start of each subsequent season, and will charge the credit card associated with your account with a new subscription fee.  The subscription fee for the renewal season shall be equal to the "early bird" subscription fee for the Full Season package for the receding season unless you are notified in advance of any change to the subscription fee.  We will notify you prior to renewing your subscription and encourage you to ensure that your credit card information is up to date at that time.

2. How does installment billing work?

Instead of paying the yearly price, pay in 8 easy installments in the US or Canada.  Sales tax will apply for Connecticut residents.

3. If I have subscribed by the monthly installments, can I cancel after the end of any month?

No.  The same cancelation or refund rules apply for installment billing as paying the yearly price.  The user has 5 days to cancel after the date of the initial installment.  After the 5 days we will not refund your money.

4. How do I update my credit card information for installment billing?

There are 2 options available.  You can sign in to GameCenter LIVE™, click the "My Account" link and update your information under the "Billing" tab, or you can call 866-210-6349.

1. Do I need an NHL.com account?

Yes.  When you subscribe to NHL GAMECENTER LIVE™ you also become a member of NHL.com, which offers NHL Connect, the NHL Newsletter, live chat in NHL Game Center, and coming soon personalized content tailored to your favorite teams and alerts to follow your favorite teams.  Click here to become an NHL GAMECENTER LIVE subscriber and NHL.com member.

2.   Do I need to be an NHL GAMECENTER LIVE subscriber to watch live games?

Yes.  In order to watch live games and archived games you need to subscriber to NHL GAMECENTER LIVE.  Click here to become an NHL GAMECENTER LIVE subscriber and NHL.com member.

3. I registered but I have not received a confirmation email.  What should I do?

Please first check your spam or junk mail folder for your activation email.

4. I forgot my password or my password is invalid.  What should I do?

On the login screen there is a "Forgot your password?" link, click on this and a new password will be sent to your registered email account immediately.  Remember that passwords are case sensitive.  Check if you accidentally have caps lock on your keyboard.

5. Can I share my account with others?

No.  Sharing of your username and password is strictly prohibited.

6. Can 2 people use my username and password at the same time?

No.  If you are signed-in with your username and password no other user will be able to sign-in to NHL GAMECENTER LIVE while you are using it.